Previous Researchers

AEMA: Learning Environmental Entrepreneurship

2003

This case will prove useful to analyze collaborations between NGOs and private companies on the basis of “customized” educational projects helping to meet companies’ strategic needs.

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The Banco BCI and the Corporación Crédito al Menor

2003

This case may be used in programs dealing with social entrepreneurship and corporate social responsibility or other graduate courses that delve into cross-sector collaborations among business companies and nonprofits.

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The Centro de Gestión Hospitalaria (Hospital Management Center)

2003

By discussing this case, students can gain a better understanding of how competitors can collaborate in some areas, as well as the need to renew the value created for individual partners in order to keep an alliance alive and fruitful.

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La Nación Newspaper and the Red Solidaria

2003

This case provides an opportunity to analyze the role of organizational leadership in alliance building, the use of specific corporate resources for social responsibility projects, and the benefits afforded by partnerships between business companies and NGOs.

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Farmacias Ahumada S.A. y Fundación Las Rosas

2003

This case is suitable for strategy courses focusing on alliance development, strategy valuation and selection in cross-sector collaborations.

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INDE y Emprendedores Juveniles de Nicaragua

2003

This case may be used to introduce some notions associated with social ventures and to characterize the (donor-recipient) relationships maintained by private companies with EJN’s program as well as the opportunities available for more stable, long-term ties, like the relationship built by UNICEF and EJN.

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A Roof for the South Building with Love: FUPROVI- Repretel - Mutual Heredia

2003

This case may be used in social organization management programs dealing with alliances, cross-sector partnerships among non-governmental organizations and private companies, social responsibility, and Jim Austin’s theoretical framework (the “Collaboration Continuum” featured in The Collaboration Challenge, Jossey-Bass Publishers, 2000).

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AmCham of Nicaragua: Sponsorship Program

2003

This case may be used in courses on social organizations’ management, to close a section on alliance building, to analyze a complex, cross-sector and multi-tiered partnerships.

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The Challenges to the Minuto de Dios (A)

2003

This case may be used to deal with the following topics: Social ventures’ inception, evolution and professionalization, Cross-sector alliances’ creation, development, management and challenges, Business companies’ efforts and impact in social issues.

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The Challenges to the Minuto de Dios (B)

2003

Case B in this series presents the epilogue on the relationship between Corporación Minuto de Dios and Asocolflores, covering the first eight months in 2002. It can be handed out to class participants during case discussion, to provide further information on salient features in alliance building processes.

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Cerámicas de Costaragua: The Challenges of Selling to Low-Income Citizens

2003

This case may be used in courses on logistics, value chain management, inclusive businesses, and social responsibility.

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Corporación de Ayuda al Niño Quemado (COANIQUEM) and ESSO Chile

2003

This case may be used in social organizations’ leadership courses and other courses exploring collaborations in the social sector.

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Education and Participation Award: Itaú-CENPEC-UNICEF Partnership

2003

This case helps class participants to understand how a partnership evolves dynamically as a result of their analysis of a number of business decisions, namely: a) linking the company’s social projects to its marketing strategies, and b) keeping the award program under CENPEC management or decentralizing associations, so as to secure greater legitimacy in the communities where the Bank operates.

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Let’s Build Their Dreams: Danone Mexico and the Casa de la Amistad para Niños con Cáncer, I.A.P.

2003

En este caso se explora el nacimiento y la evolución en los primeros 5 años de la relación entre las dos instituciones: Danone y Casa de la Amistad

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Developing Allies and Alliances: Autopistas del Sol y Fundación SES

2003

As it shows how forging ties with the community tends to follow business needs, the case is suitable for the analysis of topics such as strategic management and change processes, corporate strategic approaches, and business opportunities and challenges posed by social contexts.

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Indupalma and the Associated Labor Cooperatives 1991-2002 (B)

2003

This case illustrates a number of ways to promote grassroots partner development, to create value in alliances with grassroots groups, to analyze income and productivity, and to manage outsourcing-associated risks.

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Twenty-First Century Leaders

2003

This case may be used to explore the following topics: Business companies and their interactions with their surroundings –socially with neighboring communities, and politically with the State, Value creation in cross-sector alliances, Public engagement by private business leaders, Educational institution management.

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Posada Amazonas

2003

Despite the lodge’s success, RFE’s management faced some trouble with the community staff. Turnover was compulsory every two years, and the community was not large enough to provide new qualified personnel that often. The community itself had some old internal problems of its own that had a negative impact on the business relationship with RFE, too. Lodge operations were also compromised by frequent irregularities in airlines that brought tourists into Puerto Maldonado, and by the lack of good local suppliers.

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HEB International Supermarkets and the Banco de Alimentos de Caritas de Monterrey

2003

This case provides an opportunity to understand how alliances deepen over time, as well as to learn to identify relevant agents for their consolidation.

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Telemig Cellular and the Guarantee of Children’s and Adolescents Rights

2003

This case may be used in courses on cross-sector strategic alliances, private social investments, and the role of corporations in society, speeding up decision making processes involving these issues.

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A Business Leader’s Involvement in the Improvement of Education

2003

Manuel Ariztía (Don Manuel), respected owner of a leading Chilean poultry company, has forged an alliance with Melipilla, a Chilean municipality, to collaborate in the management of the local 13,176-student public education system. The instrument used for this partnership was Melipilla’s Municipal Corporation (CMM), a private, independent and apolitical nonprofit organization that provides educational and healthcare services in the city. Over the past fifteen years, Don Manuel has become a leader at CMM’s Board, driving changes in the organization’s financial and educational performance. This case describes the evolution of this leadership role, highlighting issues associated with management succession, decision making, cultural change and collaboration challenges.

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Alliances that Build Alliances: McKinsey-Ashoka and Fundación Compromiso

2003

McKinsey is a worldwide consulting firm that operates in 43 countries, while Fundación Compromiso (Commitment Foundation, FC) is a highly professionalized nonprofit organization that provides training, counsel and technical assistance to other nonprofits, effectively helping them to improve their management and enhance their impact. The Ashoka Association, an organization supporting social entrepreneurs throughout the world that had an international partnership with McKinsey, served as a liaison between both FC and McKinsey.

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The Corporación de Desarrollo Social del Sector Rural (Codesser)

2005

This case is appropriate for management courses focusing on nonprofits’ strategic decision making.

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Proyecto Paria Foundation: a Mission Addressed to Transforming the Environment

2005

This case may be used in courses on corporate social responsibility, NGO and social venture management, intended for both social development specialists and managers at large.

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Fundación Acindar and Its Corporate Volunteer Program

2005

This case may be used in Human Resources Management courses that zero in on defining HR’s field of action, the relationship between HR management and corporate foundations in community activities, and the management changes in both areas resulting from the arrival of new shareholders with a different vision regarding social work and Human Resources.

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Fundación del Empresariado Chihuahuense (FECHAC)

2005

This case unfolds in Chihuahua, one of Mexico’s largest and most industrialized states located in the country’s Northeastern region.

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Fundación Coca Cola Chile

2005

This case is suitable for any graduate program focusing with corporate social responsibility, especially to deal with social venture creation, development, growth and assessment.

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Corrente Viva: “United We Stand, Divided We Fall” in the Challenge to Sustainability

2005

This case may be used in courses discussing organizational format design and the use of collaborative management schemes in civil society organizations. A number of studies reveal that third-sector organizations tend to build networks to drive CSOs’ institutional strengthening and organizational development.

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Fundación Comunitaria Oaxaca (FCO)

2005

This case describes one of the first geographically-focused foundations in Mexico, Oaxaca’s Community Foundation (FCO, for its Spanish acronym).

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Pantaleón

2005

This case intends to introduce some notions associated with social private companies’ social endeavors and the links connecting these programs with their competitive strategies.

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Asociación Chilena de Seguridad (ACHS)

2005

This case is suitable for any graduate program on business management focusing on nonprofits and dealing with strategic analysis and planning, decision making, and market analysis.

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IDEC and the Saga of Self-Sustainability

2006

This case may be used in courses and seminars on social entrepreneurship and third-sector organization management. It may prove particularly helpful in courses dealing with its two focal themes: third-sector organizations’ sustainability and the tension between opposing roles: private service supply and public good production.

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Cementos Lima: Laying the Foundations of Social Responsibility

2006

This case may be used in courses on social venture management, corporate social responsibility and organizational behavior.

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Crear vale la pena: Using Budgets as Management Tools

2006

Este caso puede ser utilizado en cursos de gestión de la organización, incluyendo el uso de los presupuestos económicos y financieros para la toma de decisiones, análisis de sensibilidad de varios escenarios para la gestión de crisis y, incluso, nociones de equilibrio.

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CSU-CCA Group

2006

Case readers are encouraged to characterize CSU-CCA social programs and to play the role of Manuel Zuñiga, Corporate Affairs Department Head and Social Responsibility Committee member, who, at an upcoming meeting, would have to recommend which social ventures to support and which not to.

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Intermón Oxfam: the conflict between efficiency and values

2006

This case may be used in a business strategy or policy introductory course incorporating nonprofit management specificities.

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Orsa Group: the Challenge of Sustainable Development in the Amazon

2007

This may prove particularly useful in courses on social corporate responsibility and strategy, or sustainable development. It may also be used in entrepreneurship programs dealing with corporate social ventures.

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Corporate Social Responsibility at CANTV

2007

This case has been designed for corporate social responsibility graduate and executive education programs.

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Instituto Nacional de Biodiversidad (INBio)

2007

This case may be used in leadership courses, to deal with succession issues, and in nonprofit management programs, to address topics such as venture sustainability and organization.

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The Environment, Development and Participation: The Dilemmas of Asociación Civil Labor

2007

The decisions made by Labor in this regard will have long-term repercussions for its own development, as the organization will be forced to revisit its ties with a significant share of Ilo’s population, its mayor and Labor’s donors.

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Butterflies of Costa Rica

2008

At that time, excess chrysalis supply not only damaged his business but also jeopardized the welfare of dozens of growers, including many low-income farming families, and threatened the social progress made over the past few years.

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Cruzsalud: Health care for low-income sectors

2008

This case has been designed to help students.

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ARCOR Group’s Internationalization and the ARCOR Foundation in Brazil

2008

This case discusses ARCOR Group’s marketing, manufacturing and social intervention expansion process across national borders. This Argentine company’s path to internationalization has been illustrated by the strategy it pursued in the Brazilian market over the 1990s. As a result, ARCOR successfully took its brands and products to over 100 countries in all five continents. Starting with its first plant in Brazil, set up in 1981, the Group began to manufacture candy locally to complement its imports from Argentina.

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FUTUR: Working towards Social Inclusion

2009

This case may be used to encourage class participants to discuss economic feasibility for social projects, analyzing sustainability and its fit with organizations’ missions. Specifically, this case provides an example to consider the development of business portfolios, discussing whether individual ventures contribute to value creation and mission accomplishment. At the same time, it leads students to reflect on the key factors to be taken into account in order to ensure portfolio success.

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Gas Natural BAN’s Strategy for Low-Income Sectors

2009

This case zeroes in on an inclusive business development based on a collaboration that involved a business company, an NGO and local neighbors. It may be used in graduate programs on business and society, corporate social responsibility, or business strategies targeting the base of the pyramid.

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INACAP

2009

Against this backdrop, INACAP’s leaders chose to seize the opportunity to acquire Universidad Vicente Pérez Rosales. However, this decision involved a change in INACAP’s strategic positioning. A few months after the acquisition, INACAP’s chancellor resigned, and the new chancellor, Gonzalo Vargas, faced the need to assess INACAP’s long-standing business model and determine its competitive strategy.

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Empleados Ya: el head hunter de los pobres

2009

This case may prove useful for courses on entrepreneurship and startups’ early development, as it illustrates how to build a sound, sustainable business. It may also be used in courses dealing with base-of-the-pyramid business ventures, cross-sector collaborations, and economic and social value creation in businesses involving low-income sectors.

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Alpina S.A.

2009

Este caso requiere que los estudiantes a tomen el papel de Juan Pablo Fernández, quien, tres años después de unirse a la empresa, se convirtió en su Vicepresidente de Marketing en 2006.

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Escudo Rojo: A Salvation Army Initiative and its Economic Growth Options

2009

This case analyzes a successful economic initiative (Escudo Rojo) whose profits help support a legendary religious institution (The Salvation Army) while creating social value for low-income sectors through the sale of used goods.

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Fundación Pro Vivienda Social: The Entrepreneur’s Network as a Source of Resources

2009

Finally, the case explains how FPVS rose to the challenge of worsening local social and economic conditions in 1998, developing alternative programs to appeal to new borrowers. As these initiatives proved ineffective, FPVS turned to other projects, based on the demands voiced by its target communities.

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La Fageda

2009

This case may also be used to help members of NGOs, foundations, etc. to understand the challenges faced to compete in the marketplace and, at the same time, uphold organizations’ values and mission.

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Reciclare: repesando el futuro

2009

Reciclare had to adopt scale-growing strategies that strengthened its leverage in its value chain, while professionalizing its associates, building ties with large recycling companies and public agencies, and raising awareness among city residents so that they would provide a greater recyclable volume.

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Tierra Fértil

2009

This case describes the practices and techniques used by Tierra Fértil in these neighboring countries’ different settings, enabling students to draw their own conclusions about the program’s effectiveness in both Costa Rica and Nicaragua.

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Samarco: the role of businesses in empowering people

2011

This case urges students to question the boundaries and potential of companies’ role in sustainable social and environmental development promotion in the areas where they operate.

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Coca-Cola FEMSA’s Contribution to Peace

2012

Therefore, the ACR requested greater commitment from the company in the form of a massive campaign to broadcast the initiatives, in an attempt to motivate and increase the number of participating companies.

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Supercompra: Sourcing from Small Andean Farmers

2013

The case looks upon difficulties faced by companies such as Supercompra when trying to develop commercial relations with low-income suppliers through market mechanisms; it also elaborates on how Supercompra handled these relationships.

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SNA Educa (ex Codesser)

2014

SNA Educa (previously known as Codesser) is a non-profit organization which was created by the National Association of Farmers (Sociedad Nacional de Agricultura, SNA) in Chile. Its mission included improving the living conditions of people associated with rural activities. One way of doing this was by offering agricultural and technical education to low-income students in […]

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Green Gold: un modelo innovador de mineria sostenible

2014

AMICHOCÓ Foundation was a private non-profit organization operating since 1996 in the Colombian department of Chocó, one of the poorest in the country and characterized by being largely inhabited by ethnic minorities of African origin and enjoying one of the highest levels of biodiversity in the world. The Foundation implemented productive projects that help improve […]

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Codensa: Easy Credit for All

2014

This case describes how Codensa, an electricity company in Bogotá and Cundinamarca (Colombia), developed an easy-access consumer credit business model for low-income populations leveraged by the cost structure of its core business. Codensa offered consumer credit to low income populations through the Codensa Hogar business unit, by linking together a value chain of large retailers […]

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La Fageda (B): a social enterprise development

2015

In 30 years, La Fageda had surpassed several business milestones that formed the means for attaining an ultimate aim. Its ultimate aim had always been the social and labor integration of mentally-challenged individuals placing the emphasis on each person’s capabilities. From the end of 2007 to the beginning of 2013 the company underwent growth by […]

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SEKN Case Catalog

2017

Catalog of SEKN Network’s educational cases. All cases can be downloaded from the Harvard Business Publishing publications webpage.

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Gas Natural BAN’s Strategy for Low-Income Sectors – An Update

2018

This document contains updated information on the case study published in 2009 under the title of “Gas Natural BAN´s Strategy for Low-Income Sectors” from data collected during the last quarter of 2013. Upon case discussion closing, this document may prove relevant to familiarize students with the initiative and the relationship between Gas Natural BAN (currently […]

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Collaboration mechanisms for sustainable innovation

2018

The purpose of this article is to advance research on sustainable innovation through a business model (hereafter, BM) perspective. We consider the BM as a boundary-spanning system that encompasses various firms, in which value is created, exchanged and captured. More specifically, we look at the changes called for by the imperative of sustainable development, through […]

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Nutrivida

2019

Nutrivida was a social business created by an alliance between Florida Ice & Farm Co (FIFCO), a Costa Rican beer company, Yunus Social Business (YSB), an organization founded by Professor Muhammad Yunus, founder of Grameen Bank (the “bank to the poor”) and Peace Nobel laureate. This new social enterprise intended to fight malnutrition, focusing specially […]

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AMÓS Health and Hope

2019

AMÓS Health and Hope was a Nicaraguan non-governmental organization (NGO) founded in 2007 to empower rural communities to establish their health needs and develop action plans to solve them. It also supported these communities, following up on their plans and providing guidance to execute the actions planned. Dr. Laura Chanchien Parajón, AMÓS´ Medical Director and […]

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Tecnosol 2017: Bringing Solar Energy to Rural Communities in Nicaragua

2019

Tecnosol was a Nicaraguan solar power company founded by Vladimir Delagneau in 1998. Moved by his experience during the civil war in Northern Nicaragua, he returned to the capital determined to provide solar energy solutions to an immense rural population with limited or no access to electricity. In almost 20 years, his firm grew to […]

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Papinotas

2021

Papinotas is an app that allows schools to communicate with their students’ parents through text messages. This social enterprise is supported by Socialab (a social innovation hub sponsored by the renowned NPO TECHO), and was created with the mission to improve Chilean and Latin American education by facilitating communication and involvement between families and educational […]

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The Dilemmas of the ‘Republica de Austria’ Public School

2021

The Austrian Republic School, an elementary public school in Chile, faced a severe crisis. Despite its management team and faculty’s effort, the school’s absenteeism and dropout rates kept rising. The solutions tried had failed to engage students and to secure their families’ support. The absenteeism issue proved particularly acute for the vulnerable population served by […]

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TeenSmart

2021

TeenSmart is an organization that offers information, counsel and online courses to young people ages ten to 24, mainly in Costa Rica and Nicaragua, on how to prevent the top six risky health behaviors: tobacco use, violence or accidental injuries, risky sexual practices, alcohol and drug use, poor nutritional habits and obesity, and lack of […]

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Ascardio: Collaborating For Cardiovascular Health

2021

Ascardio was a hybrid organization dedicated to support the cardiovascular program of the Ministry of Health in the mid-western region of Venezuela. What had started as a small project in 1976 had turned into a 11.5 million dollar per year operation with 400 permanent employees and 100 thousand diagnostic and therapeutic procedures per year. Ascardio […]

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Asocomun-Peacebuilders: Negotiating Resources for Social Projects – General Instructions

2021

Asocomún and Peacebuilders are two organizations that have made an oral and informal agreement to present a joint proposal to the European Union (henceforth the EU) about coexistence incubators in schools. Peacebuilders has been working on the technical and economic proposal for the last month and despite having had several meetings with Asocomún, they never […]

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Change of Plan

2021

In 2016, the Plan Foundation in Colombia was the organization with the largest investment in social programs of all those that made up the global organization of Plan International Inc. Its annual investment budget exceeded 24 million euros, almost three times higher than that collected by other countries in the region. In recent years, the […]

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Dress Your Home

2021

The case documents the evolution of Dress Your Home (DYH) into a profitable line of business for Colcerámica. This was a great achievement since, outside of micro-finance businesses, there were very few large companies that had created successful initiatives with the base of the socio-economic pyramid. DYH initially sought to generate positive social effects through […]

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Cumplo.cl

2021

Cumplo S.A. is a Chilean fin-tech company based on sharing economy principles that aims to provide fair credit access and interest rates to small and medium enterprises. By 2016, Cumplo had successfully closed over 3,000 credit operations for a total of around USD 75 million, financed by over 3,500 investors. The case underlines the major […]

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Arbusta: Youth Integration into a Competitive Labor Market

2021

Arbusta was a social enterprise in the ICT sector, recognized for both the quality of its services and for employing disadvantaged youth. It had more than 300 employees at its headquarters in Buenos Aires and in its offices in Rosario, Montevideo and Medellín. By 2020, after six years of building Arbusta, each of its three […]

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Evaluating the Social Value of Impact Investments: Vox Capital and Magnamed

2021

Vox Capital was a pioneer as an impact investment company in Brazil, with the purpose of creating a world where businesses can generate positive social transformations. Vox Capital decided to invest in businesses that improve the current essential service provision, such as the Health Sector, and that contribute to the reduction of social inequalities in […]

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Between Different Rhythms and Tones: Tough Times for the National Symphony Orchestra of Colombia

2021

Since her appointment as General Manager of The National Symphony Orchestra of Colombia, Claudia Franco focused on its commercial management. She managed to increase the revenue of the Orchestra through an ambitious commercial agenda that involved concerts with famous artists, chamber concerts, recordings and movie soundtracks. Claudia counted on the musician’s commitment and disposition to […]

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Inside the Ayangue Community: In search of sustainable tourism

2021

The Ayangue community is a tourist destination in the municipality of Santa Elena in Ecuador known for its tranquil waters and its proximity to the El Pelado Marine Reserve a popular place for scuba diving, snorkelling, and leisure trips. The community was facing a series of issues in its pursuit to boost tourism in the […]

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Evaluating the Social Value of Impact Investments: Vox Capital and Magnamed

2021

This case can help in understanding social impact investing using the perspective of the investee and supporting students to: Identify the generation of social value and financial value in a venture; Understand an impact investment thesis; Evaluate the alignment of objectives in impact investments; Analyze the tensions between social and financial returns in impact enterprises; Analyze the pros and cons of an investment decision from the perspective of an impact investment fund.

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Moltacte: A social enterprise that puts employees like me at the center

2022

This case is designed to be used in Social Entrepreneurship courses in MBA or MSc-level programs to discuss business models that put the target population for whom they generate social impact at the center of solutions, as active agents of change rather than passive “beneficiaries,” and the tensions that arise between the financial and social dimensions of the business not only when developing the entrepreneurial venture but also when adapting in response to changing environments. It works well to use the case in a session that comes after students have grasped the basics of what defines a social enterprise but before
examining the topic of impact measurement, a topic the case can serve to introduce.

The case can also work well to discuss values-based management models and leadership approaches in
Responsible Leadership courses or with senior leaders who are seeking reflection about the type of leader
they want to be and the type of organization they want to lead.

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Ecoflora: Sustainable Innovation in an Emerging Economy

2022

This case illustrates how a small and medium-sized enterprise (SME) can become a knowledge- based enterprise, able to compete through innovation in global markets from a developing country. This is a hybrid organization, which operates with the ultimate end goal of generating socio- environmental benefits.

This case was principally designed to be used in executive education, so that entrepreneurs and managers come to the understanding that Latin America is not condemned to compete on the basis of abundant natural resources or cheap labor. The case can also be used on undergraduate or postgraduate strategy courses to illustrate how to configure an emergent organizational strategy centered on social and environmental sustainability.

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Propaís: Striving for the Future of MicroFranchising in Colombia

2022

This case is useful for postgraduate and executive education students who are interested in strategic planning tools and projects generating social, environmental, and economic value. It provides planning tools and decision-making support for professionals in management positions related to social responsibility or sustainability.

The case gives students the opportunity to analyze and appraise value creation by different organizations and develop decision-making capabilities by evaluating the dilemmas around selecting the best-suited anchor organization(s) to undertake an inclusive business distribution program. This allows students to appraise the challenges of managing organizations and private for-profit and public non-profit collaboration models designed to generate social impact.

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Alcagüete: The Challenge of Sustainable Growth

2022

This case can be used in undergraduate, graduate and executive education marketing and social responsibility courses. On marketing courses, it is a useful tool for analyzing elements of strategic marketing and understanding the relationship between proposals, customers and value networks. It also allows for discussion on the fragility of a company’s value proposition when entering new segments of the market, and looking at how a commercial growth decision can strengthen or risk an
organization’s mission and values. By analyzing Alcagüete’s 1×1 model, cause-related marketing can be explained and options analyzed for ensuring the traceability of social contributions that are linked to product sales.

On a social responsibility course, emphasis can be made on how private companies form alliances with social organizations to generate social benefits and, at the same time, differentiate their brands. In addition, the case gives exposure to hybrid business models and B Corporations and the challenges they face when trying to simultaneously address social, environmental and economic aspects. A key topic for this type of company is how to scale-up the business without sacrificing its
socio-environmental value proposition.

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Familia Torres: From Sustainability to Regenerative Agriculture

2023

This case is intended for use with introductory Strategy courses in BBA or MSc programs, to elicit discussion on the different stages’ sustainability goes through in multinationals, and what sustainability strategies are being used by large companies. It also serves to introduce the concept of regenerative
agriculture. The case works very well once the students have understood the basic concepts of strategy and sustainability.

The case can also be used with other audiences such as MBAs or Executive Masters courses. It can help to show that some multinational enterprises have been making headway in sustainability for many years.

And also to dig deeper into the dilemmas encountered in building a competitive strategy based on long- term sustainability.

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Worldcoo: creating a new market for consumer solidarity

2023

This case has been designed to be used in social entrepreneurship courses in both MBA or MSc-level programs and aims to open discussion around purpose-driven organizations, social impact strategy, and internationalization of social impact start-ups. It examines the challenges and opportunities a social impact startup faces in pursuing scalability and growth, as well as the tensions associated with determining which competitive strategy to adopt in the short- and long-term.

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Promigas and Gases de Occidente: Institutional voids in complex environments

2023

This case is intended to be used in management courses such as Strategy or courses dedicated to topics related to complex environments (e.g., Nonmarket Analysis). The analysis of existing conditions in the non-market is fundamental to business strategies, but its systematic study dates only to the current century. In particular, the seminal articles on institutional voids date from the beginning of the last decade. Facilitators in Strategy or Nonmarket Analysis courses can use the case in class sessions examining who the intermediaries are in the nonmarket, how to address issues of access to information, human talent and financial capital, and how to deal with the inevitable conflicts that can arise.

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Banco del Barrio: Towards a transformative service platform?

2023

The case was developed for use in service marketing courses for both undergraduate management and MBA programs, specifically in a session on transformative services. It serves in both undergraduate courses and business schools in developing economies as it enables students to visualize new growth opportunities in consumer sectors that are often overlooked. The purpose of this session is to offer a pragmatic perspective on how transformative services can help address complex issues in vulnerable populations. We emphasize how a financial institution can offer services with the goal of fostering financial inclusion. It should take around three hours to develop. During the first hour, the case will be presented, along with an exploration of the concept of transformative services for the base of the pyramid. The second hour is dedicated to a discussion of the case, followed by an analysis of the advantages and disadvantages of the options of Women’s Banking and a service platform for micro-businesses. Students must decide on the focus of the 2020 strategy.
The case could also be used in a course on design thinking or innovation for sustainable development. In this course, students can discuss the essential design elements that a service should have to generate a positive impact on the Sustainable Development Goals (SDG) target indicators.

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TecSalud’s Response to COVID-19

2024

This case explores TecSalud’s response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnológico de Monterrey (Tec). The case focuses on hospital management, but it can also be used to teach crisis management, with potential applications in other industries. Throughout the narrative, participants will be able to identify the challenges TecSalud’s leaders faced, their critical decisions in response to COVID-19, their actions to address the crisis, and the importance of considering key stakeholders to manage a crisis effectively.

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Previous Researchers

Publications

AEMA: Learning Environmental Entrepreneurship

2003

The Banco BCI and the Corporación Crédito al Menor

2003

The Centro de Gestión Hospitalaria (Hospital Management Center)

2003

La Nación Newspaper and the Red Solidaria

2003

Farmacias Ahumada S.A. y Fundación Las Rosas

2003

INDE y Emprendedores Juveniles de Nicaragua

2003

A Roof for the South Building with Love: FUPROVI- Repretel - Mutual Heredia

2003

AmCham of Nicaragua: Sponsorship Program

2003

The Challenges to the Minuto de Dios (A)

2003

The Challenges to the Minuto de Dios (B)

2003

Cerámicas de Costaragua: The Challenges of Selling to Low-Income Citizens

2003

Corporación de Ayuda al Niño Quemado (COANIQUEM) and ESSO Chile

2003

Education and Participation Award: Itaú-CENPEC-UNICEF Partnership

2003

Let’s Build Their Dreams: Danone Mexico and the Casa de la Amistad para Niños con Cáncer, I.A.P.

2003

Developing Allies and Alliances: Autopistas del Sol y Fundación SES

2003

Indupalma (A1): The Initial Years, 1961–1977 (A1).

2003

Indupalma (A2): The Years after the Kidnapping, 1977 – 1991

2003

Indupalma and the Associated Labor Cooperatives 1991-2002 (B)

2003

Twenty-First Century Leaders

2003

Natura y Matilde: Friendly Neighbors

2003

Natura-Ekos: From the Forest to Cajamar

2003

Posada Amazonas

2003

Recyclable by Nature

2003

HEB International Supermarkets and the Banco de Alimentos de Caritas de Monterrey

2003

Telemig Cellular and the Guarantee of Children’s and Adolescents Rights

2003

A Business Leader’s Involvement in the Improvement of Education

2003

Alliances that Build Alliances: McKinsey-Ashoka and Fundación Compromiso

2003

Bimbo Group and Papalote Museo del Niño

2003

ACOSAMA

2005

The Corporación de Desarrollo Social del Sector Rural (Codesser)

2005

Proyecto Paria Foundation: a Mission Addressed to Transforming the Environment

2005

Fundación Acindar and Its Corporate Volunteer Program

2005

Fundación del Empresariado Chihuahuense (FECHAC)

2005

Fundación Coca Cola Chile

2005

Corrente Viva: “United We Stand, Divided We Fall” in the Challenge to Sustainability

2005

Fundación Comunitaria Oaxaca (FCO)

2005

Ron Santa Teresa’s Social Initiatives

2005

Pantaleón

2005

Asociación Chilena de Seguridad (ACHS)

2005